Our current policy is in place for 30 from the day starting that you purchased your product. If it has been longer than 30 days from when you have purchased, then unfortunately we cannot offer a refund or exchange.
To complete your return, we require a receipt or proof of purchase and an RMA#. To obtain a return authorization, please fill out this return claim form. The RMA# will then be emailed to you.
There are certain situations where only partial refunds may be granted: (if applicable)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, fill out this return claim form and instructions for your exchange will be emailed to you.
At this time, we do not accept returns at all once the item as been recieved at the customers address.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we do not receive it, we will do our best to come to a resolution.